The Yen Residences Halong

The staff are excellent and always smiling. Trong Nguyen (the hotel manager) is clearly very passionate about his job. He made himself available by WhatsApp and told me to contact him if I had any issues. The Yen Residence also offers a travel/tour based service, which I highly recommend that you use. They were very transparent and didn't try to upsell or inflate the price. Mr Nguyen arranged everything from my boat trip to my departure ride. Everything was hassle free. They even helped find me a gym in the area and locked in the price. The hotel is lovely, with very spacious rooms. I loved the high ceilings and proper black out curtains. The mattress is on the softer side for Vietnam, so some of you may really like this. As for the facilities, the rooftop pool has beautiful views. I literally had the pool to myself every morning! The roof top also offers a nice patio and seating area. The morning breakfast was awesome. Everything from fresh fruits, bacon, sausage, eggs, fried rice, fried noodles. Coffee, tea and juices. It's hard to beat the value here. The beach is about 10-15mins walk which was perfect for me. There are constantly shuttles whizzing by which will get you there in minutes.

The Yen Residences is a beautiful place. It seems brand new and everything was very clean and nice. More importantly is the excellent service provided at reception by NaNa. She provides all the needed information on Ha Long cruises, buses and things to do in the area. NaNa is very nice, and everything from check in, to activities and transportation, to check out was made easy and pleasant because of her

Very comfortable room and a brand new hotel - great location to take a cruise on ha long bay. Just a few restaurants in walking distance and you can get a pizza delivery delivered if you arrive late. Breakfast was fabulous We got a really cheap deal and had a suite at £12 per night so we were very happy

Friendly staff Mr Trong was awesome

The rooms were amazing, clean and comfortable. Quite large too. Staff were so friendly and the man on the reception desk spoke very good English and was helpful with Information about the town. The location is good, in a nice quiet part of the town, and very close by taxi to busier areas. Close to the beach and heaps of food places within a short walk. Overall very happy with stay. Thank you ^^